by jamesbaker on 13 August, 2015
Last month a resident contacted me about a number of short duration power cuts they had experinced on Moor End Road. I wrote to Northern Powergrid asking why that happened and a month later I have just received a response. I’m copying it below in case it is of interest to any other residents.
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Thank you for taking the time to contact Northern Powergrid on 13 July 2015 on behalf of one of your constituents regarding the reliability of supply at their home. I would like to take this opportunity to say sorry for any inconvenience caused, we understand how frustrating power cuts can be and we are very sorry for the recent interruptions.
I am writing to you today to explain the reasons for the recent power cuts at your constituents home. I would like to reassure you that we do try our very best to keep the power on and we work as quickly as possible to restore supply when the power does go off. However, there are many reasons why the power goes off and we cannot guarantee to provide a supply that is never disrupted.
Since May 2015, your constituents property has experienced 4 short duration power cuts. These have been caused by problems on underground high voltage network and they have affected approximately 2000 of our customers in the Halifax area. Northern Powergrid restored supplies during these faults by rerouting the power and remotely switching the network from our control centre in Leeds. This allows us to restore your supply quickly without engineers travelling to site.
Our records indicate that the referenced property has not had any further power cuts since 2013.
It might be helpful if I explained our electricity distribution network in more detail, the power cuts were due to faults that happened on different sections of our wide area distribution network with different causes. We cannot, therefore, carry out any remedial action as the faults were not connected. Our wide area distribution network is vast and it is possible that a fault, that may seem a long distance away, can affect your premises and the surrounding area. Northern Powergrid are committed to providing excellent customer service making us aware of your concerns gives us the opportunity to investigate and put matters right for you.
I hope you find the above information helpful in understanding the cause of the power cut. Should you or your constituents require any further information please do not hesitate to contact me on the contact details below and I will be happy to help.